PROFESSIONAL EXPERIENCE

Juxian #1 Middle School

Juxian, Shandong, China

ESL Teacher                              9/2009 to present

* Teach ESL both as oral and listening skills to middle school students.

One’s A Meal                             10/2008 to 08/2009

Houston, TX

General Manager

* Manage restaurant by both promoting customer relations and staff training

*Reconcile daily cash drawers to credit card receipts and house bank reserve

*Escalate issues using problem solving skills and excellent written and verbal communication skills

James Coney Island, Conroe, TX                       9/2006 to 10/2008
General Manager

* Manage restaurant by both promoting customer relations and staff training

*Reconcile daily cash drawers to credit card receipts and house bank reserve

*Escalate issues using problem solving skills and excellent written and verbal communication skills

U-Haul Corporation, Houston TX                                       2005 - 2006
General Center Manager

* Profit/ Loss responsibility for a truck fleet with $1,000,000 plus sales.

* Daily reconciliation of cash and credit card transactions to house bank.

* Collection of delinquent storage room accounts

Bank of America Brea, CA (International Banking Organization) 2002-2005                                                            

National Manager – Inbound & Outbound Call Center  

                                                      
* Built a network of international business partners to expedite service and sales, pricing  

   and product management, and credit initiation.  (Awarded Associate of Month 3 times.)

* Project Manager responsible for integrating multiple departments within the banking system

 utilizing Electronic Funds Transfer (ETF).

* Designed and implemented strategies to increase sales

* Managed $240 million of inventory per year.

Bank of America, Pasadena, CA (Credit Card Collections)         2001-2002

Bronze Risk Award, (Top 5% of Collectors)

Petroleum University, Guangzhou, China                             1999 - 2001

ESL Teacher

*Designed workshops and curriculum to educate international petroleum Oil corporation               employees on English business language interaction and cultural relations.

GTE Telecommunications Corporation, Houston Texas                       1997 - 1999
Collections – Inbound & Outbound Call Center

* Collected delinquent cellular accounts to insure continuous service.

* Member of (Millionaire Club) Top 10% of Collectors

* Resolved  various network issues to provide service to existing clients.

EDUCATION: