Objective: To obtain a position that offers challenges and rewards where I can put into use the skills and experience I have acquired.
Highlights of Qualifications:
Oral English teacher
Merchandising manager – The News Group Canada
Team manager – Telecommunications call center – NCO Group
Customer Service Skills
Data input/ keyboarding
Problem resolution, crisis intervention, staff motivating, scheduling
Team player, work well independently
Hard working, learn fast, willing and able to assume responsibility
Training and Experience:
TESOL – TELF Certification – 2009
Achieve Global – NCO Group
Effective coaching and providing feedback – NCO Group, The News Group
Goal setting and call mix understanding – NCO Group
Business management courses – University College of Fraser Valley
Business communications courses – University College of Fraser Valley
Client specific product knowledge, procedures – NCO Group
Training coordinator – NCO Group
Education:
- University College of the Fraser Valley: Computer Information Systems
o Networking
o PC hardware/ software and architecture
o Data and telecommunications
o C++ programming
o Business management and communications
o English, Philosophy, Psychology, Statistics
- Center of Digital Imaging and Sound:
o 3D Computer Animation and Graphics
o Maya, Softimage, 3D Studio Max, Form Z, Electric Image, Photoshop, Illustrator, Painter, Premiere, Video Action NT
o Created 2D textures for 3D animation models and backgrounds |
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