Professional IT Trainer with over 5 years experience of project work within the Anglian Water Training & Education team. 13 Years total experience within the Utility sector. Good experience of Stakeholder Management and Organisational Change Management, introducing new systems and procedures to all levels within the organisation. Good thinker and communicator with excellent networking skills. Encourages stakeholders to recognise the benefits of the project and manages expectation through relationships built on trust.

 Specialities

·         Training Consultancy

·         SAP PM (Plant Maintenance) – Notifications, Orders, Operation, Maintenance Plans, Functional Locations, Connection Objects, Business Partners.

·         GIS (Geographic Information Systems)

·         Asset Management – Asset Creation, Asset Maintenance, SAP PM Master data, Customer based work, Operational based work.

Projects Experience

SAP Asset Lifecycle Management (Aug04- May05)

 Rollout of SAP PM to thousands of users throughout the business

·         Process mapping workshops

·         Creation of test scripts including scenarios

·         User acceptance testing

·         Training Needs Analysis

·         Liaise with the business, IT partners and contractors including CSC, SAP UK, Offshore SAP and HCL

·         Creation of Word based User guides

·         Creation of training data

·         Creation of E-Learning lessons using STT

·         Creation of PowerPoint presentations

·         Creation of Help cards

·         Creation of competency quizzes

·         Creation of trainer Session Plan

·         Creation of Course Role Outline

·         Liaise with SAP Security with regard to profiles and authorisations

·         Deliver Pilot training sessions to stakeholders

·         Classroom training delivery

·         Training Evaluation

·         Post training support (floor walking and one to one coaching)

·         Second line Service Desk support calls including remote control of User screen

·         Refresher training sessions

·         Super User monthly meetings

·         Lessons learned sessions

·         Process Improvement Group