PROFESSIONAL EXPERIENCE

Global English Club

·         Helped launch and operate Global English Club, an immersion based language training center

·         Provided IELTS, SAT, and TOEFL specific training

·         Provided business English training

·         Created middle school curriculum and ensured classroom enjoyment

 Xiangnan University

·          Lead first year English majors with emphasis in teaching through the rigors of English pronunciation

·         Developed intuitive teaching methods that would later assist students in their own teaching careers

·         Provided in depth counseling on proper pronunciation and articulation

·         Assisted with extra circular English activities

National University Defense Technology

·         Lead Masters and Doctor level classes in oral English, rhetoric and critical thinking

·         Assisted with academic placement tests

·         Ran intensive training courses for faculty and students that would be sent abroad

·         Highly involved with English extra circular activities.

PROFESSIONAL EXPERIENCE

Technical Support Helpdesk Operations manager, ACS, Inc. Sandy, Utah 05/2006 – 10/2008

Technical Helpdesk Team Lead, ACS, Inc. Sandy, Utah 12/2004 - 05/2006

Technical Support Agent, ACS Sandy, Utah 9/2004 - 12/2004

Technical Support Agent, Magna, Utah 1/2004 - 6/2004

Upscale Reservations Agent, West Valley, Utah 4/2002 – 1/2004

Awards

·         100% Achievement in the ACS Performance/Quality Coach checklist

EDUCATION

Bachelor in Science Degree – Computer Science, Weber State University, 2004

Certificates

Certification in English Language Teaching to adults, San Francisco Ca. February 2005