Summary

• Proficient in Technical, Business and Proposal Writing
• Sustainable Development feasibility studies, processes and solutions
• Experienced in the conversion of a legacy online Help system using MadCap Flare as the authoring tool
• Streamlined client and Customer Support online Help system while maintaining various documentation tasks through iterations related to the Agile software development lifecycle (SDLC)
• Collaborated with developers, customer service, and company personnel in creating a concise, functional procedure manual to the company-wide software upgrade
• Proposed, developed, and implemented end user quick guides using MS Publisher for faculty/student administration processes and procedures
• Collaborated with subject matter experts and team members in the training of the new software
• Proposed and developed Health and Safety procedures.

Technical Skills

Databases:                                           MS Access

Programming Languages:                       Visual Basic

Software:                                              MS Office Suite, Project, Visio, Publisher; TechSmith SnagIt; RoboHelp, MadCap Flare; Photoshop/Elements

Operating Systems:                               Windows 2000/XP/Vista

Professional Experience

Technical Writer  AMS Carrier Service, Portland, ME             February 2007 to June 2008

• Performed documentation tasks (i.e., editing, data gathering, and writing) during the update and conversion project of the online Help system.
• The updated online Help system was released in a software version enabling improved functionality and configurability to the flagship product.

Technical Writer  Sapphire Technologies, Portland, ME         June 2006 to August 2006

• While contracted to BlueTarp Financial, Portland, Maine, collaborated with developers, customer service, and company personnel in creating a concise, functional procedure manual to the company-wide software upgrade.

Technical Writer  University of Maine System, Bangor, ME           December 2005 to June 2006

• As a member of the Project Enterprise training team (ERP), proposed, developed, and implemented end user quick guides for faculty/student administration processes and procedures.
• Collaborated with subject matter experts and team members in the training of the new software.
• The quick guides are currently in place at the University of Maine/Orono and are used to assist in the applications of the faculty/student administration processes and procedures software.