Education: B.S.B.A - Management, Elmira College - 1997

Skills:

Activities: YMCA Summer Camp Counselors - 1989, College Welcoming Committee for new students - 1992, Lifeguard – 1990, and College Tour Guide for new parents and students – 1993.

Certification: Help Desk 2000

Operating Systems: MS Windows95/98/2000/NT and Data Center

Hardware: PC's, Laptops, Modems, and Printers

Software: Business Objects, Tivoli, Clientele, SQL Server 2000 - Query Analyzer, Ultra Edit, Browser Settings, Upload/Download files, ASP software support, and MS Office

Professional Experience: 

Uiryeong Elementary School –(Teaching Industry) South Korea 12/2008 – Present

Native English Teacher

-The student’s ages vary from 7–13 years old and the class size is under 35 students.

-I use task based learning with groups of 4 to 6 students on a regular basis.

-On a daily basis: I prepared lesson plans for every class. The school uses the national curriculum textbook. I do supplement the textbook with additional material. This includes flashcards, games, and songs.

-I teach afterschool classes that I prepare movies for the students with handouts. We go over the handouts before starting the lesson for any questions on vocabulary and comprehension.  

Hyun I-Net - (Teaching Industry) Waegwan, South Korea 11/2007 – 11/2008

Native English Teacher

-The student’s ages vary from 7–15 years old and the class size is under 12 students.

-On a daily basis: I review the teaching material for the next day and if appropriate I will bring work home to make sure that I’m fully prepared for my upcoming schedule. Also, I take work home on the weekends when appropriate.

-Every 3 months I provide an English progress report to all the parents.

- I teach (2) one-on-one sessions a day with the owner’s son and niece. Plus, I teach (4) 50 minute classes a day Monday - Friday from 3:00pm - 9:30pm.

-The books that we use are Super Tots, Super Kids, Side-by-Side, Mega, and some Phonics books.

NYISO - (Wholesale Electric Industry) Schenectady, NY 02/2001- 03/2006

Customer Service Specialist

-Develop relationships with market participants from primary contact, on-site visits, conference calls, and committee meetings.

-Proactively represented Customer Relations on two major projects SMD2 and DSS.

-Work with the DSS project team on creating the Alternative Data Delivery interface for billing market participants.

-Liaison with Operations Department and Market Operations to resolve complex electricity issues.

-Researched and presented multiple issues to the Discretionary Acts Committee on the behalf of market participants.

-Provided internal support to Customer Relations as the Billing Liaison for a 6 month rotation.

-Responsible for working with IT department on CRM enhancements.

-Technical Administrator for setting up and resolving issues for List Message Board, Digital Certificates, LSEs, Generators, Billing Users, MIS Administrators, and DSS Administrators.

-Work within a team environment and mentor to a Customer Service Associate.

NUESOFT.COM - (Healthcare Industry) Atlanta, GA 04/1999- 01/2001

Customer Support/Team Leader/Implementation Specialist

-Develop solutions for complex issues which are unique to individual clients.

-Coordinate efforts of all other departments to resolve client issues, including billing, development, training, sales, technical support, and company administration.

-Diagnose complex technical issues and effectively assign company resources to resolve.

-Assist in the development and refinement of services such as training and consultation.

-Design and coordinate projects as assigned, both within the department and with clients remotely and on-site.

-Develop relationships with clients that produce sales references.

GE CAPITAL - (Financial Industry) Atlanta, GA 12/1997- 04/1999

Account Supervisor/Commercial Collector

-Invoicing for Disney, Snapper, Home Depot, and Apple Computers.

-Strengthened Exxon Business client relationships with credit card issues.

-Responsible for collections, authorizing sales and credit references.

-Researched Exxon billing statements and sales tickets on microfilm.

MCI INC. - (Communications Industry) Atlanta, GA 06/1997-12/1997

ACSYS Consultant

-Developed corporate presentations for MCI BM accounts receivable manager.

-Prepared A/R performance and reason code package.

-Deadline driven assignments.

-Work independently and within team environment.