Skills Profile:

Communication.

Exceptional oral and written communication skills, developed as part of degree programme.  These skills have been put into practice by dealing with customers on a regular basis as both bar supervisor for Pen-y-Cae inn ltd and by working in a customer service role for Diamond car insurance. Have delivered presentations to groups of 20 co-workers and employers, achieved positive feedback

Relationship Management.

Have experienced working in many different teams and roles, and have adapted to all, comfortable delegating tasks and following instructions. Ability to work with clients has been furthered by working for Diamond car insurance, dealing with customer enquiries, advice and complaints on a daily basis.

Coaching & mentoring.

As part of rugby academy in high school was involved in guiding, coaching and mentoring the younger students on both the skills of the game as well as academic work.

Education & Qualifications

2010 - 120 hour ODLQC certified TEFL, provided through I-to-I

2007-2010: First class BA (Hons) Business Studies with Human Resources Management, University of Wales institute, Cardiff.

Modules studied: Business analysis, Human resources management, Law Equality and Diversity, Managing Employee Relations, Marketing Management and Planning, Business Accounting, Strategic management, European Business Law, Innovations & Entrepreneurship, International & Comparative Hrm, Change & Continuity in Contemporary Business.

1999-2006 : Ysgol Gyfun Ystalyfera, Swansea

                      3 A-levels- Biology (C), Business Studies (B), Psychology (B)

                      10 GCSE’s grade A*-C, Including Maths, English, Science, and Welsh.

Employment + Work Experience

Pen-Y-Cae Inn ltd, Swansea                                                               July 2006- January 2007

Role – Bar Supervisor/ Waiter

·         Responsible for stock taking and cellar management.

·         Dealing with customers needs and complaints.

·         Cash handling and till checking.

·         General running of the bar.

Diamond Car Insurance, Swansea                                              January 2007 – September 2007

·         Responsible for dealing with customers on a daily basis regarding insurance enquiries, adjustments or complaints.

·         Overcoming any problems that may have arisen within the customers insurance policy and by working with the customer, coming to a solution to the problem.

Liquid and Life Nightclub, Cardiff

·         Responsibilities include, cash handling, stock taking, and general bar tasks such as serving customers, dealing with enquiries and complaints.

·         Part of promotional and marketing team, project to identify customers and attempt to market the establishment to them in order to bring in more people.

Additional Information

·         Full, clean, UK driving licence.

·         Fluent Welsh language speaker.

·         Confident internet user.

·         Comfortable with Microsoft word, PowerPoint & Excel