Objective

To use my current knowledge to provide a positive environment for any position that I am given and also to learn and grow with a company.  

Summary of Qualifications

Over 7 years experience in Customer Service Industry, including Small Business Bookkeeping,

Troubleshooting PC's, Data Entry, Inbound and Outbound Sales, Lead Generation, Retail Sales, and Outside Sales.

Work History

TESOL Teacher                                 August 2009-July 2010

Xuzhou Normal University

Teaching students age 16-20 english vocabulary, conversation,and listening

TESOL Teacher                                January 2009-August 2009

Kid Castle- Kinmen, Taiwan

Teaching students age 5-14 english vocabulary, grammar, conversation, listening, and KK   

Inbound and Outbound Technical Support  2005-2008

Local Telecoms ( ACC Business b2b & Time Warner Cable) -Rochester, NY

Working with VOIP, Cable TV, and Internet customers

Opening trouble tickets in Remedy and Eventrak

Working with Database systems Icoms, Otis, Omni

Escalating and contacting appropriate personnel in a timely manner

Excellent product knowledge and support knowledge

Bookkeeping & Onsite Computer Service 1999-2008

JSM Technologies- Rochester, NY

Bookkeeping- Use of Excel for Monthly, Quarterly, and Annual Statements

Virus removal, Software & Hardware Updates, Network Support

Proposal Writing- Use of Word for Invoices and Proposals of Church A/V systems

A/V Recording of Church Services- Sermon and Choir songs

Telecommunications & Computer Sales 2000-2003

Various Companies- Rochester, New York

Top 10% selling during each campaign

Customer Service- helping answer customer's questions about products

Computer Specialist- leasing computer systems, Restoring systems, Technical Support for computers, setup email in outlook and outlook express, Troubleshoot Cable Modems, and Network Issues

Education

East China Normal University,Putuo District, Shanghai, Mandarin Language Program 2010 – Current

Oxford Seminars, Toronto, Canada, 100 Hour TESOL Certification, Completed April 2009

N.T.B.I.S. ,Clarkson, Tennessee Business Administration, Graduated May 2008

Monroe Community College, Brighton, New York Business Administration, Graduated December 2005

Knowledgeable of OS versions Win. 3.1, 95, 98, ME, XP, 2000, Familiar with Hardware upgrading and building, Microsoft Office XP Suite, Hypertext Markup Language