I.T. & International Business Consultant
7+ years I.T. Hardware & Software / 4+ years International Business Consulting
Public & Private Sector Corporations / High Growth & Fortune 500 Companies
Languages: English & Chinese Mandarin
Young business professional; results focused, entrepreneurial and practical. Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class service delivery, lean operating methods, renewed marketing directions and cross cultural human resource strategy. Derive genuine pleasure from going above and beyond. With a strong personal drive, demonstrating talent and creativity critical to financial and operational success. Available for travel and relocation. BA, International Business Management. NVQ I.T. Professional Practitioner. Core professional competencies include:
- project planning & development - team building & staff retention
- sales, product, marketing analysis - customer relations & satisfaction
- client sourcing & negotiating - cross cultural business development
- human resource management - I.T. & international business consulting
Relevant Experience
OLOGIC LIMITED
(Privately-Held Company; Insurance related I.T. Hardware & Software repair company)
I.T. Service Technician Stone, Staffordshire
Repair computer hardware, on laptops and associated peripherals. Reinstall operating systems in the case of hard disk failures. Specializing in Dell and Fujitsu-Siemens insurance claim laptops, duties included investigating insurance fraud.
Capgemini PLC
(Public Listed Company; I.T., Outsourcing & Consulting Firm, Fortune 500 listed company)
Database Administrator Telford, Shropshire
Responsible for supporting the UK government's HMRC SQL Server databases and ensuring their performance, availability and security. Duties include being Responsible for ensuring availability and performance of the databases that support the system; Work to ensure that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning; To pro-actively monitor the database systems to ensure secure services with minimum downtime (both SQL Server and Oracle interface); Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management; Responsible for troubleshooting and problem solving of SQL and Oracle development; Responsible for improvement and maintenance of the databases to include roll out and upgrades; Responsible for implementation and release of database changes according to agreed time scales and costs.
Key Achievements:
- Completed the company's 2 year NVQ I.T. Professional Practitioner course within a year
- Went on to gain a wide array of Microsoft Software qualifications
- Personally developed I.T. solutions to enhance departmental operational procedures
I.T. Outsourcing Consultant China & UK
Working in partnership with clients, advising them how to reduce costs through outsourcing information technology functions to China in order to meet their business objectives or overcome problems. Main duties included maintaining current client relationships and being a front of house for procuring new clientèle.
Key Achievements:
- Got promoted on board the international team after a couple months in the department, due to learning Chinese mandarin in my personal time |