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City University of New York, College Of Staten Island
· Bachelor of Science Degree in Business, concentration in International
Business/Finance
· G.P.A. 3.6
· Graduated: with honors, June 2009
· Dean’s List 2006-2009
· Study Abroad Program - Summer, 2007 in Shanghai, China
Internship Experience: Citi Smith Barney
Intern
· Obtained detailed knowledge about offered products and services
· Contacted existing clients about important information
· Obtained new clients via mail, email, and phone
· Helped advisers prepare client statements through the use of the company’s intranet
· Made and observed appointments with clients and financial advisers |
Will-Excel TESOL: Harbin, China
· Practiced teaching different classes for students aged anywhere from 4 – 17 years old
· Developed detailed lesson plans and educational games for kids of different ages
· Observed classes of experienced teachers
· Learned to teach foreigners proper English writing, reading and speaking skills
WORK EXPERIENCE
07/09-10/10
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Citibank Brooklyn, NY
Teller |
· Provide customers with superior service while performing transactions in accordance
with bank policies and procedures
· Resolve account service issues and respond to customer inquiries promptly and
effectively
· Support sales activities within the Financial Center by organizing and participating
in events such as seminars, micro-marketing events, and promotional campaigns
Drive efforts in the Financial Center to implement sales behavior that improve the overall customer experience
09/08-05/09
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College Of Staten Island SEEK Center (Search For Education, Elevation, and Knowledge)
College Assistant (tutor)
· Conducted specialized one-to-one tutoring sessions (English, Business, and Economics subjects)
· Developed individualized instructional plans for each student
· Developed student’s reading comprehension and essay writing skills
· Prepared students for the ACT Reading/Writing exam |
Taught ESL (English as a Second Language) students proper English skills
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