Qualifications:          TESOL Certificate (100 hours)

                                    International TEFL Teacher Training, June 2010

                                    Bachelor of Commerce and Management with

                                          Honours, double major in Accounting and Finance,       

                                    awarded 1996, Honours in 1997. Lincoln University

                                                   Certificate in Chinese Language (Beginner) Southern

                                    Institute of Technology, February 2008.

                                    Certificate in Chinese Language (Post-beginner)

                                    Southern Institute of Technology, November 2008.

                                    National Certificate in Contact Centre Operations

                                    ETITO, 2008.

                                    Civil Defence Emergency Management Responders

                                    Certificate, Canterbury Regional Civil Defence, 2004.

     Preliminary Education

Seventh Form Bursary  Maths with Statistics awarded in 1991.

Sixth Form Certificate  Economics, English, Mathematics, Chemistry,                                          Accounting awarded in 1983.

School Certificate           History, Mathematics, Economic Studies, Science 1982.

    Professional Experience

 2008-2009             Insurance Consultant - Farmers Mutual Group

·          Adeptly processed customers’ insurance requests and claims.

·         Effectively managed customer’s inquiries with a positive attitude, sound advice, and by offering alterative solutions.

·        Promoted and sold insurance policies to new and established customers.

2006-2009    Personal Tutor and Editor - Andrea Derry     

·         Assisted Andrea with her University studies by tutoring her in mathematics, statistics, economics, and written language.

·        Edited and proof-read assignments adhering to university standards.

1992-2008                             Telebetting Operator - New Zealand Racing Board

·        Proficiently processed customer’s bets. 

·         Efficiently promoted new products and services.

·        Professionally managed customer inquiries.

·         Awarded National Certificate in Contact Centre Operations.

2005/2008 Issuing Officer Ordinaries and Inquires Officer - Ministry of Justice

·         Diligently issued ordinary voting papers.

·         Competently reconciled the number of ordinary votes issued.

·         Meticulously sorted, counted, and recorded all votes.

·        Professionally managed voter’s inquires and special needs.

·        Assisted with opening and closure of the polling area.

Additional Experience

·         Marked examination papers at Lincoln University.

·         Conducted observation surveys for L.T.S.A.

·        Researched customer service for Coffee Culture.

·         Participated in Arthur Barnetts, Athol McCully, and Betacom stocktaking.

·         Performed landscaping, painting, cleaning, and harvesting tasks for various businesses and private clients.

   Personal Interests:     Travelling, white water rafting, clay target shooting, and  

          learning languages.

   Key Skills:                  

· Intermediate Chinese Mandarin

· Basic Spanish

· Proficient with Microsoft Windows applications: Microsoft Word, Excel, PowerPoint, Publisher, and Access.