Objective

Obtain employment in an international organization where I can develop my skills and provide value to the company.

Education

         Washburn University        Topeka, KS  USA                          

                Bachelor of Business Administration                             

Major: Finance          GPA: 3.42                                               

Graduation:  Spring 2009     

Skills

1.        Strong communication skills- Ability to listen and understand multiple views and create a message that everyone can understand.                                  

2.         Fast learner- Ability to watch and learn.    

3.         Highly organized- Ability to have many projects going on at the same time.   

4.         Understand the importance of a deadline and have the ability to ensure it is met.

5.         Computer Skills- Microsoft Word, Excel, Access, Power Point, Type 40+ words/min., 10-  key, E-mail and research abilities.

Experience

Ÿ         Blue Cross Blue Shield of Kansas

Topeka, KS

November 2010-January 2011

Customer Service-Provider Benefits

Duties:

1.        Research medical procedures and interpret insurance contracts to determine how they’re covered under the contract.

Ÿ         Farmers Insurance Group

Olathe, KS

July 2010-September 2010

Office Claims Representative-Adjuster

Duties:

1.         Investigate coverage issues.

2.         Make liability decisions.

3.         Obtain facts from all parties legally and timely.

4.         Handle all files according to guidelines and applicable laws.

Ÿ         Xi’an University of Arts and Science

Xi’an, Shaanxi  China

August 2009- April 2010

Foreign English Teacher

Duties:

1.     Provide in depth oral English lessons to classes of 40+ college students.

2.     Ensure classroom safety.

3.     Ensure student progress.

4.     Provide an exciting learning atmosphere.

5.     Represent employer wants and needs at numerous English Corners. (Extra informal lessons)

6      Represent my culture in the most positive light in order to create positive cultural cooperation and understanding. 

Ÿ         Casa Authentic Mexican Food

Topeka, KS

June 2007-July 2009

Shift Manager

Duties: 

1.        Ensure quality service to customers while managing employee punctuality, work ethic, teamwork, appearance, attitude and more.

2.        Maintained a safe work environment

3.        Accountable for collecting and recording all incoming money.

4.        Responsible for handling customer complaints and ensuring their return.

5.        Implemented new firm culture and policies.

6.        Responsible for recording company policy violations and disciplining accordingly.

7.        Maintained a responsible and able workforce.

Ÿ         Civic Development Group

Topeka, KS

         May 2006 – June 2007

         Customer Service and Internal Verification

         Duties:

1.        Review every sale to ensure correct procedures were used when making a sale.

2.        Provide feedback to tele-service representatives on their performance.

3.        Provide instruction on how to improve sales calls.

4.        Monitor employee behavior and provide instruction when needed.

5.        Monitor punctuality, attitude, appearance, work ethic and more.

6.        Monitor daily, weekly and monthly progress.

Ÿ         Shaanxi Foreign Languages Academy

Xi’an, Shaanxi   China

         October 2005 – May 2006

         Foreign English Teacher