A challenging and rewarding career with an opportunity for growth.

SKILLS AND QUALIFICATIONS       

Ø       Extensive customer service experience.

Ø       Managed over $100,000 in sales annually.

Ø       Supervised up to 30 employees.

Ø       Ability to train and manage employees for successful results.

Ø       Maintained pricing program and customer database.

Ø       Extensive travel and study in Latin America and Asia.

PROFESSIONAL EXPERIENCE 

11/10-Present      Evergreen Tree Care        Sales           Tacoma, WA

Ø       Presented products and services to potential clients.

Ø       Worked with clients to find solutions to home maintenance needs.

Ø       Contacted contractors and offered bids to customers.

Ø       Set appointments and ensured client satisfaction.

09/09-09/10    Sunshine International Language Institute    Teacher    Harbin, China

Ø       Became familiar with students and their personalities and learning styles.

Ø       Worked with students from preschool to college level.

Ø       Formed lesson plans based on current lesson from books.

Ø       Wrote reports for progress, behavior, grades, discipline, feedback, etc.   

Ø       Wrote, guided and graded tests.

02/09-08/09    Happy Suwon English Village    Teacher    Suwon, Korea  

Ø       Greeted and became familiar with new students every week.

Ø       Worked with students from preschool through middle school age.

Ø       Managed conflict with angry upset students.

Ø       Played games, conducted exercises, and led experiments in the various themed rooms of the facility.

Ø       Every week I would assign characters and conduct a play with the students.  We would perform this in front of the rest of the students and staff.

11/06-01/09   Intouch Wireless     Lead Sales Associate    Mount Vernon, WA

Ø       Anticipated clients’ needs and suggested calling plans and phones.

Ø       Made sales calls and assisted clients with their accounts.

Ø       Managed conflict with disgruntled clients.

Ø       Consistently among region’s sales leaders.

03/05-09/05 and 6/06-11/06  Olive Garden/Red Lobster   Server   Olympia,    WA                                                         

Ø       Created an enjoyable dining experience for all guests.

Ø       Ordered and served entrees and beverages.

Ø       Worked with other servers to handle the needs of large parties.