Profile

I am a highly capable, self motivated and hardworking individual. I am able to work alone or as part of a team. I have a keen interest in languages speaking fluent Turkish and beginners Mandarin. I enjoy travelling and experiencing new cultures. I am eager to take on new initiatives, and respond well to challenges and working under pressure. Throughout my time at university and my job roles I have strengthened my interpersonal and communication skills.

Education

Sheffield Hallam University (2004-2008 )

Second Degree Honours First Class Division (2:1) - BA Hons International Hospitality Business Management

The Harwich School Sixth Form College (2002 – 2004)

AS Level: French (D)

A Level:

         ICT (B), Business Studies (B), Travel and Tourism (C), General Studies (D)

The Harwich School a Language College (1997 - 2002)

GCSE’s: English (BC), Maths (B), Science (BB), French (A), Food Technology (A), Geography (B), Business Studies (B), Music (D)

Other qualifications and skills

                              - 20 hour TEFL qualification

                              - Qualified as a trainer within the Hilton

                              - Duty manager trained to the Hilton standard

                  -Silver service trained to a high and competent standard

                  - Fully First Aid trained                 

Employment History

Hangzhou, China. (October 2009 - )

English Teacher.

                              - I currently teach English to students of all ages and all levels.

The Hilton Sheffield (October 2005 -October 2009 )

Assistant Manager of Conference and Banqueting

                              - Supporting the manager in ensuring the department is successful.

                              - Running the department while the manager is away.

- Ensuring the smooth running and providing a high level of        customer service at large and small events such as conferences or   weddings.

                              - Oversee all Health and Safety for the department

                              - Carry out training for the conference team

- Have a thorough understanding of customer satisfaction scores and positioning of Hilton Sheffield compared to other Hiltons in the cluster

- Trained and have the ability to work on the bar and restaurant providing all Hilton brand standards.

The Heritage Hotel, Queenstown, New Zealand. (May 2006 – May 2007)

Placement Intern – Rotating around housekeeping, restaurant and front of house.

Sheffield United Football Ground (October 2005 – January 2006)

Waiting on Staff - Working in box level at the ground serving food and drink to the customers.

The Hotel Continental (January 2005 – September 2005)

                                   (May 2000 – December 2003)

General Assistant – I worked in the hotel and then returned to the hotel during holidays mainly working behind the bar but I also carried out duties in the restaurant and reception.

Harwich International Port        (May 2005 – September 2005)

                                          (May 2004 – September 2004)

Customer Service Assistant – I worked as a temporary customer service assistant two years running for the cruise ships throughout the summer seasons. Welcoming passengers, guiding them around the port, assisting with queries and dealing with money.