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姓名：KATHLYN
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| 年龄：26 性别：女 |
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| 学历：学士 婚姻状况：未婚 |
| 工作经验：1-3年 |
| 国籍：美国 目前所在地：国外 |
| 申请时间：2012-03 |
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 附加说明 |
EXPERIENCE
GUEST SERVICES ASSOCIATE June 2011-November 2011
Norwegian Cruise Lines, Pride of America, Honolulu, HI – a 2,200 passenger vessel, and one of the “Top 5 Big Ship resort Cruise Lines” according to 2011 Condé Nast Traveler.
Performed Front Office, Concierge and Guest Relation duties
Informed guests of onboard and local activities, and arranged itineraries accordingly
Responsible for personal cash float of $4000 US plus foreign exchange
Reacted to guest concerns, recommending and implementing service recoveries
CAFETERIA STAFF September 2009-Present
Maryville City Schools, Maryville, TN
Executed daily kitchen duties including food preparation, service, cashiering, and sanitation
Created healthy breakfast and lunch menus, including sudden minor changes in daily menu based on fresh produce available according to nutritional standards
Achieved proficiency in accounting and daily cashiering practices including State Reports, Balance Sheets, and Production Reports
MANAGEMENT TRAINEE July 2008-July 2009
Meritus Mandarin Singapore, Singapore – a 1,050 room 5-star hotel. Awarded 2008 “Best Business Hotel” distinction in the International Category by Travel Weekly China.
Managed guest concerns at high paces, averaging 2,000 guests daily, and in a variety of capacities including Front Office, Concierge, and Executive Club
Utilized Microsoft Office, OPERA hotel software, and other computer programs daily
Created reports analyzing guest feedback with recommendations for improvement
Achieved highest sales records among front desk colleagues, and received training in various sales departments including group/catering sales, sales and marketing, and reservations
Designed and conducted employee trainings pertaining to guest relations
Directed and supervised new employees, providing feedback on performance
EDUCATION & SPECIAL SKILLS
BACHELOR OF BUSINESS ADMINISTRATION May 2008
The University of Memphis Memphis, TN
Major: Hospitality and Resort Management
Coast Guard Training in Basic Firefighting, Crowd Control, and Crisis Management
Red Cross Certified Basic First Aid, CPR, and AED |
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