Employment History

Barclays Bank                     B2 Customer Relations Advisor

Oct 2011 - Jan 2012 
                                                           

To deliver performance excellence by ensuring that all customers receive a world class service, whilst working as part of a team which inputs a range of PPI complaints data. A key element of this role involved making decisions on PPI compensation claims.

TEFL Course (Teaching English as a Foreign Language)

July - Oct 2011                   140 Hour Course – Certificate gained
　
Education and Qualifications

2008-2011                                                     BA Honors Creative Writing and Film Studies University of Hull (2:1 gained)

Developed analysing and research skills as well as a heightened sense of working independently, when writing a 6,000 word Dissertation and a 5,000 word Portfolio. Creative writing course enabled me to enhance my self-confidence and communication skills by conveying and discussing written work within a group.
               
Used presentation skills to give numerous PowerPoint presentations in Film Studies modules.

　
2006-2008                         Stokesley Sixth Form College

A levels in English Language - C, English Literature - C, and Sociology - B
AS level in History – C

2001-2006                          Stokesley Secondary School

GSCES in English, Maths, Science, Business Studies, Geography, History, German, Food Technology.
　
Work Experience

July 2005                             Crutes Law Firm - GCSE Work Experience

Working in an office environment, filing documents and photocopying.  Sorting incoming post for distribution and franking external mail, inputting and updating client information onto a database.

July 2005                             Middlesbrough Crown Court  - GCSE Work Experience

Organising the daily schedule of cases and trials using a computer and filing system.  Communicating directly with figures of power and 
influence such as barristers and judges. Sitting in on trials and documenting the experience.
　　
Other Skills and Qualifications

IT Skills: Competent user of Microsoft Office, the internet and e-mail. Have used PowerPoint amiably to create and deliver presentations.
Languages: Basic German
Clean Driving Licence

Other Activities and Achievements

Sport - Regularly attend the gym, play for a 5-aside football team and have played American Football at the University.

Travel - Helped to organise numerous trips around the country and abroad, developing time-management and organisation skills.