OBJECTIVE

The objective of this resume is to showcase my knowledge and skills within the teaching community in order to bring value to this position.

Professional Experience

Wells Fargo Bank                                                                 2009 - Present

Personal Banker (SAFE) • Sioux Falls, SD • 2011 – Present

• Coordinate and schedule meetings between clients and Wells Fargo partners.
• Resolve customer service issues while delivering friendly customer service.
• Teach children ages 13-16 about finances.

Phone Banker • Sioux Falls, SD • 2009 – 2011

• Ability to multi task while providing excellent customer service and sales in a call center environment.
• Learning and working with various computer systems on a daily basis.
• Responsible for training new employees.

Volunteers of America-Dakotas                                       2005 - 2009

 Program Supervisor • Sioux Falls, SD • 2007 – 2009

·         Supervised and assessed performance of teachers, aids, and volunteers.

·         Resolved clients concerns by troubleshooting and providing suitable solutions.

·         Administrative duties such as scheduling, filing documents, and answering phones.

Lead Teacher • Sioux Falls, SD • 2005 – 2007

• Developed and modified lesson plans on an individual basis.
• Created and implemented behavior management plans.

Alicante School                                                                                         2002 - 2005

Lead Teacher •    Carmichael, CA • 2003 – 2005

• Delivered education, treatment, guidance and encouragement for troubled children and adolescents                                               
• Developed and modified curriculum for severely emotionally disturbed students
• Planned and implemented daily activates, submitted lesson plans and attended training sessions.

Educational Assistant • Carmichael, CA • 2002 – 2003

• Modified and maintained behavior through positive teaching techniques.
• Created behavior management plans.
• Managed and neutralized classroom behaviors reducing injuries to students and staff.
• Oversaw the care of students, effectively instructing and evaluating learning while maintaining discipline

Education

Bachelor’s of Science (BS) Degrees, Psychology and Criminal Justice             1998 - 2002

Morningside College; Sioux City, IA

·         Fluent in English and educated in conversational Spanish

Teaching Certificate, Sacramento, CA                                        2004 - 2005

Achievements

Humane Society Volunteer • Sioux Falls, SD • 2008 – 2010

Good Samaritan Nursing Home Volunteer • Sioux Falls, SD • 2008 – 2009

Beta-Sigma Phi (Service Sorority) • Sioux Falls, SD • 2005 – present

Alpha Omicron Pi (Social Sorority) • Morningside College; Sioux City, IA • 1998 – 2002

Pan-Hellenic Council • Morningside College; Sioux City, IA • 1998 – 2002