Profile

Experienced Human Resource Management professional with CIPD membership and extensive hands-on knowledge within People Resourcing, Learning and Development, Employment Law, Employee Relations and affiliated areas. An ambitious individual with the objective to develop a career within management and one day assume a CEO position of a multinational corporation.

Skills

Effective Communication: Strong interpersonal skills developed through work experiences in retail, administrative roles and university based projects have cultivated confidence in conversing clearly and concisely, as well as demonstrating diplomacy and empathy whether it is face to face, on the telephone or via other means.

Teamwork: Collaborating with the Treforest Wholesome Food Association has fostered the capacity to lead discussions, listen to and share ideas, as well as allocate tasks methodically.

Problem solving: Working with the UKBA has consolidated the ability to solve issues as many cases are lengthy and involve intricate case history, requiring thorough examination and consistently sound assessment of asylum cases while adhering to immigration law.

Computer Skills: Intermediate proficiency using Microsoft Office Word, PowerPoint and Excel.

Languages: Mandarin: Beginner, Spanish: Beginner (ongoing lessons).

Educational Qualifications                                                                                                      

Work Experience:

Administrative Officer - I.A Team, UKBA: The Home Office, July 2009 – June 2010

·         Regularly monitored, updated and created new records on the Home Office’s - ASYS and ACID database.

·         Utilised the ‘File Tracking System’ (FTS), requesting files and linking case files.

·         Supported and collaborated with departmental teams over the phone and in person.

·         Applied best practice security measures when handling confidential information.

·         Acted as a first point of contact for governmental agencies.

·         Shared accurate information with authorised personnel in a timely manner.

• Complied with up to date Immigration Law when making key decisions.

Social Researcher, Treforest Wholesome Food Association (TWFA), October 2007 - May 2008

• Identified project goal and produced an action plan to meet targets and any contingencies.
• Researched current government funding sources, criteria and any barriers.           
• Documented activities and developed feedback reports to communicate project findings and activities to collaborators and others involved.
• Initiated and maintained communications with internal and external customers including project collaborators.
• Monitored project deliverables and timelines, notified the project client when issues arose, and took corrective actions as needed.
• Presented findings and recommend strategies in a meaningful way to benefit the client.

Market Researcher, The Rhondda Heritage Park (RHP), October 2006 – April 2007

·         Performed general administrative tasks (e.g. co-ordination, filing, document proofing).

·         Investigated public awareness and perceptions of facilities at the R.H.P.

·         Liaised with the project client frequently to submit project reports.

·         Updated databases and organised data into quantitative and qualitative information.

·         Built strong commercial relationships with customers and staff interdepartmentally.

·         Interpreted findings and presented practical and creative beneficial strategies.

Customer Service Assistant, The Cardiff Arms Newsagents, May 2003 – February 2004

• Served customers in a polite, friendly and helpful manner.
• Actively built customer rapport, resolved customer issues and handled any queries.
• Operated an electronic cash register for handling cash.
• Re-stocked shelves and implemented a ‘stock rotation’ system.
• Helped keep store-room clean and tidy at all times.
• Regularly checked stock delivery details, ensured correct stock was delivered, priced up products and presented them in a professional and attractive manner to enhance sales.