Profile

A two-year college graduate with a broad range of experience in office, schools and tourism environments.

Education

SOL Schools International House

Completed a 30 hour in class TEFL course at International House Toronto.

Humber College

Graduate of a two year degree program in Tourism and Hospitality Management – Business Applications

•           Customer Service Skills

•           Computer Skills

•           Hotel Management

•           International Tourism

•           Tourism Marketing

•           Introduction to Tourism

Experience

Toronto District School Board, Toronto, ON,  April 2009 – Present

Currently employed with the TDSB as an elementary school clerical

Skills

•           Conducting Safe Arrival of the students

•           Attending the front counter and greeting students, parents and visitors to the school

•           Dealing with emergencies and accidents in the school

•           Knowledge of school safety procedures

•           Entering student information into Trillium

•           Registering, transferring, and demitting students into and out of the school

•           Answering and directing incoming phone calls

•           Filing Ontario School Records

•           Using programs such as Microsoft Outlook, Word, Excl, Trillium and SAP daily

•           Ordering supplies through SAP

Fraser Island Wilderness Retreat, Queensland, Australia,   August 2010

General housekeeping duties in the Guest Lodges, cleaning of public areas. Preparing in the Kitchen for Lunch and Dinner.

Skills

•           Cleaning of Guest Lodges after departing and preparing for new guests

•           Organized and prepared food for buffet lunches and serving meals at dinner

•           General cleaning of Kitchen

Lady Elliot Island Eco-Resort, Queensland, Australia,   April 2010 – July 2010

General housekeeping duties including service of all rooms, public toilets and guest areas

Skills

•           Opening and preparing of arrival rooms

•           Full service of departing rooms

•           Detailing of guest areas and rooms

Jundah Hotel, Queensland, Australia,   March 2010 – April 2010

Prepared and cooked meals for lunch and dinner in the hotel

Skills

•           Prepared food for daily meals

•           Cooked and served all food orders

•           Cleaned kitchen after use

Moffet & Duncan Architects, Etobicoke, ON,   July 2005 – November 2009

Worked as a receptionist in a Architectural firm with various hours

Skills

•           Filed all mail, faxes, emails and memos in the office

•           Answered incoming calls in a polite manner, responded to questions and transferred to where appropriate

•           Typed Minutes of Meeting for partners and other employees

•           Put together Addendas for different projects and sent them to clients

•           Called clients to confirm pick-ups and drop-offs as well as arranged couriers

•           Greeted clients at front desk

•           Sorted and distributed all incoming mail, faxes and shop drawings

Jonview Canada, Toronto, ON,   February 2008 – April 2008

Completed college internship verifying travel reservations

Skills

•           Entered supplier confirmations into the company database, Canada Connect Reservation System

•           Recognized back orders on hotel reservations

Canadian Livestock Insurance, Toronto, ON,   June 2007 – January 2008

Worked as an Office Assistant and entered data into The Agency Manager

Skills

•           Renewed and created insurance policies and invoices

•           Organized files and filed them accordingly

•           Ordered office supplies for the company

Aon Reed Stenhouse, Toronto, ON,   November 2003 – April 2004

Completed internship as a Office Assistant

Skills

•           Created and renewed invoices on Xpress

•           Typed and forwarded letters by fax, email or courier

•           Sorted and distributed mail

Certificates

SuperHost – Toronto Tourism Education Corporation. Certificate in customer service

Atlas Program – Adventure Travel Learning Accreditation Seminars

Smartfind Express Recorder – Completed course for Smartfind

SAP  Financial – Completed a 2 day training session for SAP Financial

Volunteer Experience

Swansea Public School – Volunteered in Main Office

Nomads Byron Bay – Housekeeping – Work for Accommodation