Personal Profile:

I am a hard working, friendly person with a target-orientated mentality.  I strive to reach my full potential in all areas and am passionate about my career. I have always worked very well in a team and have been developing my leadership and management skills in the past few years. I am able to fit well into any workplace by learning quickly and adhering to company practices but also by bringing fresh ideas and enthusiasm.  I am looking for a challenging role to progress my skill set from my Honours Degree and will commit to an opportunity with passion and enthusiasm to become a successful employee.

Education:

September 2005 – June 2008, Sheffield Hallam University:

BA (Hons) Second Class (First Division) International Business Studies.

September 1997 – June 2003, Royal Grammar School, High Wycombe:

A-level; Business Studies, French, General Studies.

AS-level; Computing.

GCSE; 11 A-C Grade including Maths and English.

Recent Employment:

February 2009 - July 2009;

Telephonist, Full Time, WILLIAM HILL, Sheffield.

I began my employment here through an agency to cover the telebetting service during the Cheltenham Festival and the Grand National. William Hill then decided to employ me full time. The work involved keeping to a strict time schedule, acquiring a deep understanding of the whole scope of gambling, using mental arithmetic, establishing an instant rapport with clients and maintaining excellent standards of customer service.

September 2008 - February 2009;

Receptionist, Full Time, MERCURE ST. PAUL’S HOTEL, Sheffield.

Without any previous experience in this area I quickly learnt the role and adapted to become a reliable member of the understaffed Front Office team. Working well under pressure and looking after guests with care and efficiency, I developed key skills such as multi-tasking, organisation and communication skills. Working at a top end 4 Star Hotel also gave me increased confidence in dealing directly with high profile clientele.

April 2007 - January 2008;

Marketing Team Leader (Sheffield), Part time, WHIZZGO, Leeds.

As a Team Leader in a start up organisation the role gave me an opportunity to implement my organisational and leadership skills. My responsibilities included marketing the company in Sheffield from its launch, establishing roles and duties for my team of five staff and the recruitment of new staff.  The business was aimed at both corporate and residential customers. My duties included creating a business map of Sheffield, canvassing local businesses and managing on-street promotional activities. As team leader I was responsible for preparing weekly schedules, reports and pay invoices.

October 2005 - October 2007;

Barman / Supervisor, Part time, MAGNA, Rotherham.

This role required commitment, long shifts, high levels of service and leadership of the team to ensure bespoke corporate events were run successfully.  In this role I was able to manage my team to deliver excellent levels of customer service.  The challenge was to motivate the staff to work cohesively as a team.  I gained knowledge and experience of events management, in particular the importance of time management, team motivation and gauging customer satisfaction.

Other Skills and Qualifications:

  TEFL qualification from i to i, which incorporated a 20hr weekend course with 100hrs online.

  Full clean driver’s licence for both car and motorcycle.

  One-year language courses in German (pre-GCSE), Latin (pre-GCSE), Japanese (Stage One)

  I am fully IT literate and confident to use MS office suite to its full potential. 

Interests:

I was a Director of a successful Young Enterprise company involved in events management, which gave me valuable knowledge into the running of a business and the need for good communication and interaction between everyone involved.

I volunteered at a turtle conservation project in Kefalonia, Greece over the summer of 2006. Organising night patrols and distributing information to visitors.  The team were camping in very basic conditions it was great opportunity for teambuilding and building communication skills. I also assisted with a number of legal issues that enabled me to see the interaction between businesses and the environment.

I enjoy being outdoors and am keen on cycling, running and swimming. I have also been through scouts and played for sports teams in football, badminton and swimming. When relaxing I enjoy listening to music and socialising.

I enjoy experiencing other countries and cultures. I have recently come to the end of an overland tour from the UK to South East Asia which included some cycling and took me through Eastern Europe, Russia, China and Vietnam.