Personal Statement

I have recently completed 140 Hours of TEFL/TESOL training and am now seeking a full-time teaching position. I am looking to teach a range of age groups and I am keen to put into practice the skills acquired during my course, while further developing my career and personal development.

My career object will always be to maximise productivity, while running an enjoyable, safe environment for everyone including myself. I’ll also be a role model within the organisation, and actively understand and learn all aspects of the business and its operations.

Education & Qualifications

140 Hour TEFL / TESOL Certificate, i-to-i UK Online, Australia                           Completed 2011

60 hours – Online TEFL Course                
20 hours – Classroom Practical TEFL Course
20 hours – Video Practice Course             
20 hours – Grammar Awareness TEFL Course
5 hours – Teaching English One-to-One            
5 hours – Teaching English to Young Learners
5 hours – Teaching Large Classes             
5 hours – Teaching with Limited Resources

CCORP Education, CCORP PTY LTD, In-house Training, Australia                            Completed 2010

Course: Pro-Develop ‘Property Development education and training’.
Course: Study Skills for Life ‘How to effectively study’.

Certificate IV in Screen, Metro Screen College, Australia                                   Completed 2004

Area of studies included; Script Writing / Editing, Directing, Film Production, Online / Offline Video Editing, Graphic Design, Operating & De-rigging of Sound and Video Equipment, Design & Construction of Television Sets.

Higher School Certificate Graduate (HSC), Rose Bay Secondary College, Australia         Completed 2003

Area of studies included; English, Business, Engineering, Industrial Technology & Mathematics.

Skills Profile

·         Organised and a highly motivated individual with a strong eye to detail, problem solving and time management.

·                                                                                                                                                                                                         Teacher & technical trainer with proven ability to coordinate up to 20 Adults.

·                                                                                                                                                                                                         Strong management & leadership capabilities to lead a team to up to 20+ employees.

·                                                                                                                                                                                                         Goal orientated individual with proven ability to work within a team or unsupervised, to hit and overachieve targets and deadlines.

·                                                                                                                                                                                                         Ability to work across Mac, Windows and Linux operating systems and adapt to new programs’ when needed.

·                                                                                                                                                                                                         Advance computer skills within areas of Computer setup, Installation of programs, Microsoft; Word / Excel / Power Point, Adobe Photoshop, with an understanding of other various Multimedia Editing Suites and CRM Data entry applications.

Professional Experience & Achievements

CCORP PTY LTD, Australia (Training and Education)
Senior State Sales Manager                                                                    Apr 2009 – Mar 2011

Duties

·         Sales training and teaching of all new and existing staff on current procedures, products, technical information, how-to sell, scripts, objection handling, talking and speaking to clients effectively, closing leads, upselling, conversation starters and profiling.

·         Managing incoming sales lead for Australia and Overseas & managing leads distribution between the sales team.

·         Incoming and Outgoing customer service and client support for clients.

·         Solution selling and negotiation of multiple products and services.

·         Creation of all precedent marketing sales templates for outgoing emails and letters. Creating a high standard of outgoing communication to effectively increase sales numbers, quality of leads and retention of clients.

·         Business Development, for new business partner, products and potential development deals.

·         Managing CCORP and Business partner seminars, from training, set-up, sales, introductions, MC, audiovisual, event organization and promo material.

·         In-house technical support and IT.

·         Pre seminar: liaison between events and sales team, booking in clients, organising printing material, managing leads and sending marketing SMS’s.

·         Post seminar: Handling feedback, follow up of sales / leads, customer service inquires and product negotiation.

Achievements

·         #1 State Sales Manager for the Company.

·         Brought in the highest gross income (GI) and sales for weekly, monthly and yearly sales targets.

·         Achieving the highest sales and maintaining a sale average above target.

·         All my personal sales templates and emails were used and made into a precedent for all outgoing communication.

·         Revamped the sales training manual for effective training of all new staff.

·         Being the manager for NSW and New Zealand portfolio, which has the largest client database.

Commander Communication Limited, Australia (Telecommunications)
Account Manager & Business Development Executive                            Apr 2007 – Feb 2009

Duties

·         Proactively & reactively contacting existing client base to reduce churn, retention of customer revenue and increase product mix and profitability.

·         Profiling customer’s accounts to identify needs to future proof business direction and continue promised revenue.

·         Customer Relations & Client Manager – 1^st point of contact.

·         Keeping accurate and professional notes within CRM database to help assist franchises, Sales executives and Customer service with the businesses direction, needs and opportunities.

·         Assisting with Inbound call queue for Commander, Australia Star, Your Telecom and Samsung with account inquires’ and problems.

·         Collaborating with Senior Management and assisting with several important campaigns.

·         Collections & Accounts Receivable for accounts owing up to $100k.

Achievements

·         Always exceeding expectation by constantly overachieving targets.

·         One of the Top performing Account Executives on the floor.

·         Assisting in the creation and development of floor incentives.

·         Managing part of the NSW portfolio, which is the biggest account.

Allphones, Australia (Telecommunications)
World Square & QVB Store: Store Manager & Sales Trainer                  Feb 2005 – Apr 2007

Duties

·         Teaching, training and keeping all staff up to date with product changes and promotions.

·         Attending the majority of all product meetings and filtering / summarising lengthy reports.

·         Constantly communicating with Head office, Area & State Managers, other Store Managers and Franchise owners to build stronger relationships.

·         Oversaw the full operation of the store, conducting daily and weekly tasks such as, account keeping, banking, ordering of stock, stock-take and reporting.

·         In-store visual merchandiser for all stock, display cabinets, backing cards & promotional writer for all new deals.

·         In-house computer technician for all computers, with regular updates, maintenance, back up and installation of programs.

Achievements

·         Always-achieved personal and store targets, while managing the store fulltime.

·         Created all in-store promotion material that increased the stores Broadband sales by 150%, Mobile connections by 30% and total Sales by 25%.

·         Developed an anti-fraud recognition system, which potentially saved the business from losing tens of thousands of dollars every month. Before implementing this system, the store was faced with some type of fraud every few days.

·         Implemented a ‘Green’ option within the business by restructuring a new ‘End of Day’ procedure to a more time efficient, full archived non-paper option, and fully archived all previous EOD’s, delivery docs’ and old contract papers which were all recycled.

Cynergy International, Australia (Telecommunications / Sales / Events)
Sales Manager / Sales Trainer & Teacher / Crew Manager / Team Leader          Jul 2004 – Feb 2005

Duties

·         Held product training and meetings to discuss targets, problems, extra training, and advanced training for leaders to help manage their team more efficiently.

·         Conducted interviews and observation days on behalf of the company.

·         Organised territories, maps, and training plus crew meetings for 20 staff within my team.

Achievements

·         Fastest growing team within the company, doing and average of 140 sales per week.

·         Expanded my team to 20 employees, which included 4 team leaders.

·         Was made Crew Manager within the first 2 months of employment with the company.

Hobbies, Interests and Personal Facts

·                                                                                                                                                                                                         Enjoy watching and playing all sports in general. Really enjoy the gym, and have been playing golf for 13 years.

·                                                                                                                                                                                                         Very interested in reptiles and have 2 diamond pythons snakes as pets.

·                                                                                                                                                                                                         Enjoy travelling, teaching and learning new cultures and customs.

·         I have an appreciation for architecture, mechanical, stencil and modern art & enjoy all genres of music.